Privacy Policy

Last updated: 12 August 2026

This policy explains how we collect, use, and protect your information. We collect only what is needed to compute and deliver your kundli report.

What we collect

• The data controller for this website and service is Aktai Ltd (registered in England & Wales, company number 17199439, ICO registration number ZC151787), the owner and operator of Nakshara. Registered address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

• We use your WhatsApp number for messages only with your explicit opt-in (India’s DPDP Act 2023).
• Consent is unticked by default; you choose it yourself.
• As the operator also works out of Germany, GDPR also applies to EU visitors. Our basis is your documented consent.

• We do not sell your data. It is shared only with the service partners below, and only to deliver the service.
• Payment processors: Razorpay (India) and Stripe. They handle your payment details directly; we never store your full card number.
• Messaging provider: the report is delivered via the WhatsApp Business API; once the specific provider is finalized, it will be named here.
• Hosting: our server runs on Hetzner, in Germany (EU).
• Where data goes to a processor outside the EU/UK (for example, a US-based one), we rely on Standard Contractual Clauses or an equivalent safeguard.

• Birth details, consent records, and reports: until you request deletion, or after 24 months of inactivity, whichever comes first.
• Payment and invoice records: for 6 years after the end of the financial year, as required of a England & Wales company under HMRC rules and the Companies Act 2006, kept separately from your birth-chart data.
• Server logs: auto-deleted after 30 days.

• The Nakshara Android app lets you sign in with your email address using a one-time link, no password. The link is single-use and expires after 15 minutes.
• Once you sign in, we issue a signed session token stored on your device. It expires automatically after 30 days; there is nothing further to revoke on our side beyond deleting your account.
• We store your email address and the date your account was created. We never store a password, because there is not one to store.
• This applies to the Android app only. The website has no accounts; see "What we collect" above for what it collects instead.

• Push notifications are planned but not live yet. Once shipped, enabling notifications in the app registers a Firebase Cloud Messaging (FCM) device token to your account.
• We will use that token only to deliver the daily rashifal, panchang, and muhurat alerts you have opted into. It is not shared for advertising.
• This section will be updated with retention detail once the feature ships. It does not apply to the website.

• The app does not currently use analytics or crash reporting. If we add this, we will describe exactly what is collected here first.

• You may request access to, correction of, or deletion of your data.
• Write to the contact below; we will respond within a reasonable time.
• If you are not satisfied with our response, you may lodge a complaint with the UK's Information Commissioner's Office (ico.org.uk) or India's Data Protection Board.

• To delete your Nakshara account, email [email protected] from the address you signed in with and ask us to delete your account.
• We delete your email address and account record. Deleting the account also ends any signed-in session immediately, since a session is only valid for an account that still exists.
• This request is handled manually today, the same way as the data deletion requests described on our Data Deletion page; there is no in-app "delete account" button yet.